Privacy Policy
Last Updated: March 15, 2025
Introduction and Scope
At Mastrion Heights, we're committed to protecting your privacy and handling your personal information with care. This comprehensive privacy policy explains how we collect, use, store, and protect your data when you interact with our AR/VR game development platform and related services.
We understand that trust is earned through transparency. That's why we've created this detailed policy to help you understand exactly what happens to your information when you use our services. Whether you're a developer, a gaming enthusiast, or someone exploring AR/VR technologies, your privacy matters to us.
This policy applies to all interactions with Mastrion Heights, including our website, development tools, educational programs, and any future services we may offer. By using our services, you agree to the practices described in this policy.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you register for our services, participate in our learning programs, or contact us for support. This includes your name, email address, phone number, and professional background information.
- Full name and contact details
- Professional experience and skill level
- Educational background and certifications
- Payment information for premium services
- Communication preferences and settings
Technical Information
When you use our platform, we automatically collect certain technical information to ensure optimal performance and security. This includes device information, browser type, IP addresses, and usage patterns within our development environment.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Device Information | Platform optimization | 12 months |
| Usage Analytics | Service improvement | 24 months |
| Error Logs | Technical support | 6 months |
Project and Development Data
As you create and develop AR/VR projects on our platform, we store your project files, code snippets, and development progress. This information helps us provide version control, collaboration features, and technical support for your projects.
How We Use Your Information
We use your information to provide, maintain, and improve our services. This includes personalizing your experience, providing technical support, and communicating important updates about our platform.
Service Delivery
- Providing access to our AR/VR development tools and resources
- Delivering personalized learning experiences and progress tracking
- Facilitating collaboration between developers and team members
- Processing payments and managing subscription services
Communication and Support
We use your contact information to send you important updates about our services, respond to your inquiries, and provide technical support. You can control the types of communications you receive through your account settings.
Information Sharing and Disclosure
We maintain strict controls over how your information is shared. We only disclose your personal information in specific circumstances and with appropriate safeguards in place.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific services they provide to us.
- Cloud hosting and infrastructure providers
- Payment processing services
- Email and communication platforms
- Analytics and performance monitoring tools
Legal Requirements
We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Rights and Choices
You have significant control over your personal information. We believe in giving you the tools and options you need to manage your privacy according to your preferences.
Access and Correction
You can access and update your personal information at any time through your account dashboard. If you need assistance accessing or correcting your information, our support team is available to help.
Data Portability
You have the right to request a copy of your personal information in a portable format. This includes your project files, development history, and account information. We provide this data in commonly used formats for easy transfer.
Deletion and Retention
You can request deletion of your personal information at any time. We'll process your request within 30 days, though some information may be retained for legal or business purposes as outlined in our retention schedule.
Security Measures
We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational safeguards.
Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Secure socket layer (SSL) certificates for all web communications
- Regular security audits and penetration testing
- Multi-factor authentication for account access
- Automated monitoring for suspicious activities
Organizational Safeguards
Our team follows strict privacy protocols, and access to personal information is limited to employees who need it to perform their job functions. We provide regular privacy training and maintain incident response procedures.
International Data Transfers
While Mastrion Heights operates primarily in Uzbekistan, we may transfer your information to other countries for processing and storage. When we do so, we ensure appropriate safeguards are in place to protect your privacy rights.
We use standard contractual clauses and other legal mechanisms to ensure your data receives the same level of protection regardless of where it's processed. You can request more information about our international data transfer practices by contacting our privacy team.
Children's Privacy
Our services are designed for professional developers and educational institutions. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate action.
For educational programs involving minors, we work directly with schools and parents to ensure appropriate consent and privacy protections are in place before any data collection occurs.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account email or through a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Contact Information
For questions about this privacy policy or our data practices, please contact us:
Email: [email protected]
Phone: +998935054505
Address: 38-uy, Termiz shahar Shodlik MFY A.Temur ko'chasi, Uzbekistan
We aim to respond to all privacy inquiries within 48 hours.